faq

Our clinic operates on an appointment-based system. To minimize wait times, we recommend making an appointment in advance.
You can make appointments for both general dermatology and cosmetic dermatology via our website or LINE.

Yes. You can make reservations via LINE.
In addition to checking and changing your reservation details from your LINE profile, you can also contact our clinic directly via message.
We encourage you to take advantage of our convenient LINE reservation service.

Yes. You can check or change your appointment details via the “My Page” section on our website or LINE, or through a LINE message.

For changes or cancellations of general dermatology appointments, please contact the clinic as soon as possible. If you repeatedly cancel without notice or at the last minute, we may restrict your ability to make future appointments in advance.

For changes or cancellations to cosmetic dermatology appointments, we have established the following cancellation policy:
Until the end of business hours on the previous business day: No cancellation fee applies
No cancellation fee if you contact us by closing time on the business day before your appointment.
¥3,300 cancellation fee (tax included) if you change or cancel after closing time on the business day before your appointment, including on the day of your appointment.
¥5,500 cancellation fee (tax included) for no-shows without prior notice.

Your prescription can be filled at any pharmacy in Japan that accepts health insurance prescriptions. Please note that prescriptions are valid for a limited period, so be sure to take yours to a pharmacy before it expires.

Please contact us as soon as possible once you know you will be late. Depending on your arrival time, we may need to modify your treatment details or reschedule your appointment.

If you live in Japan
My Number Card (or Certificate of Eligibility)
For children living in Tokyo: medical subsidy certificate
Medication record book, referral letter, test results, or other relevant medical documents, if available

If you are visiting Japan from overseas
Passport or other photo ID
Any relevant medication information, referral letters, test results, or medical records, if available

This depends on your symptoms and preferences.
For consultations regarding skin conditions and symptoms, please visit the General Dermatology department. For consultations, procedures, and treatments related to cosmetic concerns—such as age spots, wrinkles, and sagging skin—please visit the Cosmetic Dermatology department.
While ingrown toenail wire correction is considered an out-of-pocket service, you are welcome to make an appointment with the General Dermatology department first.
If you’re unsure which department to visit, please feel free to contact us.

Yes, you may receive treatment.
If you are not enrolled in Japan’s public health insurance, you will be treated on a private-pay basis regardless of your nationality. You will be required to pay for consultations, tests, procedures, and other services based on our clinic’s private-pay medical fees. Example: Initial consultation fee: 15,000 yen; Follow-up consultation fee: 10,000 yen.
Please refer to our fee schedule for details on private-pay medical fees.

On the other hand, if you are enrolled in Japan’s public health insurance but cannot verify your insurance eligibility at the time of your visit, you will be required to pay the full amount (100%) of the medical fees upfront. If you bring your My Number Card and the detailed receipt to our clinic within the same month as your visit, we can refund the difference—but only if you paid in cash.

Depending on the type of insurance you have and the terms of your policy, you may be able to submit a claim for your medical expenses to your insurance company.
Before your visit, please check with your insurance company to confirm whether treatment at our clinic is covered, and please also confirm the documents and procedures required for filing a claim.
If you require a medical certificate, we can prepare one in Japanese or English for an additional fee.
Additionally, with some insurance companies, if a Guarantee of Payment is issued to our clinic in advance, you may not be required to pay the medical fees on the day of your visit. Whether this is possible depends on the insurance company and the terms of your policy, so please contact your insurance company directly in advance to confirm.

Following your examination, we will perform any necessary tests or procedures.
Depending on the nature of your visit and appointment availability, we may be able to perform the necessary examination or procedure on the same day. If this is not possible, we will arrange another appointment for you on a suitable day.

Yes. It’s perfectly fine if you haven’t decided on a specific treatment yet. Many of our patients first come in for a consultation before deciding on a treatment.
We’ll listen to your concerns and preferences, and after a doctor examines your skin, we’ll recommend the most suitable treatment or procedure for you.

This may be possible depending on the type of treatment and our availability on the day of your visit. If you would like to receive treatment on the same day, please select “Consultation + Treatment” from the appointment menu. However, please note that same-day treatment may not be available for certain procedures that require a preliminary examination or preparation.

Yes. You can consult with us about multiple concerns at once, such as dark spots, redness, acne, acne scars, enlarged pores, wrinkles, and sagging skin.
If you have multiple concerns, please fill out the consultation form in advance.

This varies depending on the procedure. Please allow plenty of time for your visit, as it includes a consultation, facial cleansing, the procedure itself, and post-procedure care. For procedures requiring anesthesia, the anesthesia process takes about 30 minutes, so the entire visit—from arrival to completion—may take 1 hour and 30 minutes or longer.

Yes, you may come to the clinic wearing makeup. However, in order to accurately assess the condition of your skin, we may ask you to remove your makeup before your consultation, even if you are only coming for a consultation. Additionally, if you are receiving a treatment, we ask that you wash your face before the procedure.
We have a powder room available at the clinic, so please feel free to use it.

For safety reasons, we cannot accommodate beauty treatments with children present.

Minors are welcome to consult with us; however, depending on their age and the nature of the treatment or procedure, parental consent or the presence of a parent or guardian may be required. If you have a specific treatment or procedure in mind, please contact us before making an appointment.

Yes. Men are also welcome to receive cosmetic treatments. We will provide a consultation and recommend treatments tailored to your skin concerns and preferences.

Yes. You can take your prescription to any pharmacy in Japan that dispenses prescription medications.
Please note that prescriptions are valid for a limited period, so please have your medication dispensed before the prescription expires.